Total Care 5 Point System Guarantee

At ESH we stand behind every product and service we provide. By combining outstanding, well trained staff with automated system and quality control processes we assure you a successful learning experience. That is why we are proud to offer the Total Care 5 Point System Guarantee - or your money back!

1. Service: Prior to and during program
   
• Efficient, timely and courteous response to all inquiries and issues from present and prospective students.
• Documented problem resolution procedure to ensure all issues are addressed properly.
  
  
2. Accommodation: Unsurpassed accommodation services
   
   
• Detailed information prior to arrival
• Request accommodation change if not satisfied with initial placement
• Quality check day after check-in
• Satisfaction assured - You can choose to change your accommodation up to 5 days after check in at no extra cost.
• Evaluate your accommodation every 4 weeks. Helps to ensure that quality and your satisfaction is maintained.
  
  
3. Course: Structured, professional successful
   
   
   • Structured text book based curriculum led by qualified professional instructors
   • Weekly progress/review tests to ensure learning is maintained.
   • Progress Evaluation Reports with detailed feedback every 4 weeks or at end of program - whichever comes first.
   • Quality check 3 days after start date
   • Detailed program evaluation check every 4 weeks. Helps to ensure that quality and and your satisfaction is maintained.
     
     
4. Activities: Variety of activities to suit every taste every week
   
   
   • Minimum of 4 activities per week
   • Detailed calendar provided by first day of every month
   • Easy, efficient automated activity booking system (starts april 15th)
     
     
5. Facilities, Equipment and Resources: Modern, well-equipped and acceessible
   
   
   • Clean, bright, colourful comfortable environment
   • Up-to- date and well maintained facilities and equipment (lounge, microwaves, washrooms, etc.)
   • Numerous highly maintained internet ready computers (guaranteed maximum 6/1 student computer ratio), loaded with language training software and communication tools
   • Books, video and audio resources for self study.

If we fail to meet any part of our 5 point system we guarantee your money back.
Simple, responsible, responsive.